Robert L. Underwood


Experienced data analyst with proven ability to optimize processes and deliver solutions using analytical and technical skills. Capable of learning new skills quickly to solve problems.


Master of Science in Analytics
American University
Washington, DC, June 2017

  • Relevant Coursework: Database and Big Data, Applied Managerial Statistics, Business Intelligence, Business Insights Through Analytics, Predictive Analytics

Academic Projects

Email Marketing Data Group Project

  • Analyzed email marketing data – both company and third-party data to build a model that could predict email responses while reducing the total emails sent by over 50% and presented to company representatives.
  • Identified 15 variables out of 300 in the third-party dataset that resulted in a response rate outside of the average response rate and cleaned the data to create a new dataset for modeling.
  • Built, trained, and compared various models which were used to identify how many emails would need to be sent to retain 80% of responses

AU Personal Care Group Project

  • Created a visual analytics tool in Tableau to identify key salespersons, customers, and products that were useful maximizing revenue and recommended the discontinuation of low-performing products
  • Summarized sales patterns and reported outlying high-performance month

Bachelor of Science in Mathematical Sciences
Carnegie Mellon University
Pittsburgh, PA, May 2009


Analytics: Data Analysis, Data Mining, Data Modeling, Data Visualization, Database Design
Software and Languages: R, Python, Tableau, Oracle SQL, Access, Excel (including Pivot Tables and VLookup), Power BI

Work Experience

Data Analyst
Capgemini Government Solutions
Washington, DC, March 2020 — Present

  • Monitors five mailboxes for various issues and logs cases in Access or Excel.
  • Optimized overdue case reports for clarity and brevity leading to closure of 97% of overdue cases.
  • Trains new employees on mailbox duties and case management.

Data Analyst
Washington, DC, August 2019 — March 2020

  • Analyzed complaints submitted through multiple sources, log summaries in Access, and forwards complaints to officers for follow-up action as needed.
  • Researched specific complaints using other internal databases and case logs.
  • Assisted in developing and testing new functions to increase productivity and reduce turnaround time.
  • Enforced new procedure for accurate data entry.

Junior Peoplesoft Developer
Fannie Mae
Herndon, VA, June 2018 — February 2019

  • Updated over 700 test scripts using Peoplesoft Test Framework.
  • Reviewed team interfaces and updated internal database with new interface control documents.

Data Analyst Trainee
FDM Group
New York, NY, March 2018 — May 2018

  • Received additional training in SQL including Oracle SQL and Microsoft SQL Server.
  • Trained and completed projects using SSIS and SSAS.
  • Completed a data visualization project using Power BI to create a sales dashboard.

Video Banking Teller
Dollar Bank
Pittsburgh, PA, September 2015 — March 2018

  • Serviced banking needs remotely from customers at 11 locations in three states.
  • Promoted machine functions via branch visits leading to a 75% increase in customer usage.
  • Built and maintained a new schedule template which reduced the time spent completing schedules by 50%.